GRRRRR I’m a little frustrated with Marsh who is not going to honor their $10/$10 coupons because they weren’t wise in the way in which they presented the promotion (using a pdf file rather than a coupon printer where they could have controlled the number of coupons printed). I don’t usually sound off against companies on my blog and I’m not sure it will really have an impact but I encourage you to not shop at Marsh this week due to their poor decision making. Don’t give them any of your “certificates of appreciation” (what Dave Ramsey calls dollars!). Shop elsewhere. I’m not a huge fan of Marsh, although they have made strides recently at being more economical and bargain friendly. Their produce and organic items are enticing but often overpriced.
www.queenoffree.net
I have always been a big fan of Marsh. They are right down the street from me and even though the prices were higher everyone was much friendlier. After this coupon fiasco I am very angry with them. I definitely won’t be shopping there this week. Meijer and Aldi’s will be getting my money. Hopefully they will rectify the situation. You think you are getting a great deal and they just take it back. I knew it was too good to be true.
Using a coupon printer instead of a PDF wouldn’t have helped because there are ways to make those coupon printers print to a PDF. Besides, only one coupon could be used per Fresh Idea Card anyway.
No, the problem is much worse: Marsh is evidently completely ignorant of Internet marketing. They should have anticipated that they would receive an enormous response when they offered free groceries.
This Internet thing isn’t new, so there’s no excuse for them being caught off-guard like this. Did they learn nothing from the KFC coupon fiasco back in May?
I feel your pain Lady Krista. 🙁 Sorry!
Sir Josh . . . perhaps they should have figured out a way to link the discount to your Fresh Idea card as Lady Michelle suggested on our Facebook page. I still think a coupon printer would have at least limited the number of people who over printed and tried to score too many coupons. They could have controlled the number allowed since few folks know how to direct coupons.com to pdf printers. Regardless, you’re right Marsh should have known better and coupon users should be honest so they don’t ruin it for the rest of us! Thanks for your thoughts.